Term and Conditions
HIS solutions supplies a wide range of Services. Some of the terms and conditions herein vary according to the Service specified in the Proposal. This Section A contains general clauses; additional clauses are specified according to the Services specified in the Proposal and are contained in Sections B-F.
1. INTERPRETATION
1.1. In these Terms and Conditions the following definitions apply:“HIS Solutions” means HIS Solutions or any of its subsidiaries or Partners providing HIS® related products and services;
“Partner” means an authorised partner of HIS Solutions who provides solutions that include HIS Solutions solutions, bound by a Partner agreement;
“Customer” means the individual or company to whom the invoice is addressed;
“Proposal” means the order form completed and signed by the Customer; this Proposal may refer to supporting documentation providing detail and scope for the project;
“Purchase Price” means the price for the Service as detailed in the Proposal;
"Service" means the goods or services specified in the Proposal;
“Software” means the software that is used to provide the Service;
“HIS CMS” means the website “Content Management System” owned by HIS Solutions;
“Subscription” means the monthly charge specified in the Proposal for the ongoing provision of the software and support;
“Web Hosting” means the provision of a web service that responds to a browser’s request for web content with the content requested. It also includes the provision of any file hosting service accessible through FTP. It does not include other services such as domain management, email hosting and Internet connectivity to/from the Customer’s premises;
“First Line Support” means initial analysis and fault logging;
“Support Time” means (for Joomla website Services) the time spent assisting the Customer with issues related to the Software outside the scope of the Proposal, or following project sign-off. It includes administration time related to the issue, including but not limited to the time taken to log details of telephone calls;
“Confidential Information” for each party the terms of this Agreement and all information and/or data belonging to or relating to that party, its associates, its or their businesses, activities, affairs, products, services, suppliers, customers or prospective customers disclosed (whether in writing, verbally or by any other means and whether directly or indirectly) by that party, its representatives or advisers, to the other party, its representatives or advisers whether before, on or after the date of this Agreement;
“Deliverable” means a set of goods or services that may be delivered at one time, for example: a design draft, a collection of printed items, a marketing plan document, a consultation meeting, a website project
or other electronic content;
“Event” means a Service delivered on a particular date, for example: a training course, a hospitality event, a speaker delivering a presentation, or a series of presentations;
“Business Day” means any day which is not a Saturday, Sunday or a bank or public holiday in Malaysia;
1.2. In these Terms & Conditions (except where the context otherwise requires):
1.2.1. the clause headings are included for convenience only and shall not affect the interpretation of these Terms & Conditions;
1.2.2. use of the singular includes the plural and vice versa;
1.2.3. use of any gender includes the other genders;
1.2.4. any reference to “persons” includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, foundations, and trusts (in each whether or not having separate legal personality);
1.2.5. any reference to a statute, statutory provision or subordinate legislation (“legislation”) shall (except where the context otherwise requires) be construed as referring to:
a) such legislation as amended and in force from time to time and to any legislation which (either with or without modification) re-enacts, consolidates or enacts in rewritten form any such legislation; and
b) any former legislation which re-enacts, consolidates or enacts in rewritten form.
1.2.6. any phrase introduced by the terms “including”, “include”, “in particular”, “such as” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2. FORCE MAJEURE
HIS Solutions shall not be liable for any delay or failure in performance of its obligations under this agreement which is due to or results from any circumstances beyond its reasonable control. In any such event HIS Solutions shall be entitled to delay or cancel delivery of the Service.
3. LAW
This agreement shall be governed and construed in all respects in accordance with the Law of Malaysia and shall be subject to the exclusive jurisdiction of an English Court of Law.
4. SEVERABILITY
4.1. If any term or provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or in conflict with the law, the validity or enforceability of the remainder of this agreement shall not be affected thereby.
4.2. If any provision of this Agreement is found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.
5. WAIVER
No failure or delay by either party in exercising, wholly or partially, any of its rights with regard to any breach or default of this agreement by the other party shall constitute a waiver of such rights and no waiver of any such breach or default shall be deemed to constitute a waiver of any other rights or any subsequent or continuing breach of default.
6. ASSIGNMENT
The Customer may not sub-licence, assign, transfer or otherwise dispose of its rights under this Agreement or any part of it without the written consent of HIS Solutions.
7. NOTICES
7.1. Any notice or other communication pursuant to this Agreement must be in writing and signed by or on behalf of the party giving it and may be served by pre-paid first class post to the address of the relevant party as set out in this Agreement, by fax or subject to the provisions of clause 7.2 by email. All such notices or demands shall be deemed to have been received:
7.1.1. in the case of pre-paid first class post two Business Days after posting; and
7.1.2. in the case of fax, at the time of transmission, provided that if receipt occurs before 9am on a Business Day the notice shall be deemed to have been received at 9am on that day, and if receipt occurs after 5pm on a Business Day, or on a day which is not a Business Day, the notice or demand shall be deemed to have been received at 9am on the next Business Day.
7.2. A communication sent by email shall not be effective unless the addressee acknowledges receipt of such communication, such acknowledgement to take the form of a reply email to include the communication being acknowledged.
8. THE PROPOSAL
8.1. HIS Solutions shall provide a Proposal to the Customer for each project. The Proposal forms part of this agreement.
8.2. The Customer assumes sole responsibility for ensuring that the Service described in the Proposal meets its requirements before signing the Proposal.
8.3. The Customer shall return the signed Proposal by letter, fax or email as described in clause 7. Upon receipt of this order acknowledgement, a contract shall be created between HIS Solutions and the Customer for the supply of the Service.
8.4. By purchasing the Service, the Customer acknowledges that they have read these Terms and Conditions, understands them and agrees to be bound by them.
8.5. Where the Service includes Web Hosting, the Customer acknowledges that they have read the Acceptable Use Policy (AUP), understands it and agrees to be bound by it.
9. CANCELLATION
9.1. The contract may not be cancelled following order acceptance unless a trial or rejection period has been agreed in advance. At the sole discretion of HIS Solutions, a contract may be cancelled either wholly or in part subject to timing, and only once agreement in writing has been notified to the Customer according to clause 7.
9.2. For retained work billed monthly and where no contract period has been explicitly stated on the Proposal, the contract may be terminated by the Customer giving 3 months’ notice in writing according to clause 7.
9.3. Unless otherwise stated in the Proposal or subject to clause 9.1 and clause 9.2, the contract may not be cancelled except by agreement in writing of both parties and upon payment to HIS Solutions of such amount as may be necessary to meet the costs incurred to HIS Solutions up to the date of cancellation and to indemnify HIS Solutions against all loss resulting from the said cancellation.
9.4. The Customer shall have no right to seek any cancellation or repayment of job costs on the basis of style or composition.
10. CONFIDENTIALITY
10.1. During the period of this Agreement and for a period of 3 years after both parties undertake:
10.1.1. to keep the Confidential Information confidential;
10.1.2. not to use the Confidential Information for any purpose except the performance of its obligations under this Agreement; and
10.1.3. not to use the Confidential Information so as to procure any commercial advantage over the other party.
10.2. The obligations contained in clause 10.1 above shall not apply to any Confidential Information which:
10.2.1. is already in the possession of the disclosing party other than as a result of a breach of this Agreement;
10.2.2. is at the date of this Agreement or at any time after the date of this Agreement comes into the public domain other than through breach of this Agreement; or
10.2.3. is required to be disclosed by any applicable law or regulation or by any governmental or administrative authority or by an order of any court of competent jurisdiction.
10.3. Each party undertakes to take all such steps as shall from time to time be necessary to ensure compliance with the provisions of Clause 10 by its employees, agents and sub-contractors.
10.4. The Customer agrees that the ideas, materials and other documents relating to the Service are confidential and all proprietary rights belong to HIS Solutions and shall not be used or disclosed except as permitted by this agreement.
10.5. This clause 10 shall survive the termination of this Agreement for whatever reason.
11. INTELLECTUAL PROPERTY RIGHTS
11.1. Once full payment has been made and the deliverables have completed and signed off, the ownership of the rights to the deliverables created will pass to the Customer.
11.2. Third party materials, such as imagery, used in the deliverables may be subject to usage liabilities such as royalties and license fees. HIS Solutions shall procure such license as necessary for the use of third party materials for use within the scope of the Proposal. The Customer should obtain written consent from HIS Solutions for use of any part of the deliverables outside of the scope of the Proposal.
11.3. Unless otherwise stated in the Proposal, HIS Solutions reserves the continuing right to use any deliverables it produces for the promotion of its services.
11.4. Where the Proposal includes Software created by HIS Solutions, HIS Solutions retains ownership of all copies of the Software and the Intellectual Property Rights (IPR) therein. The Customer has no rights to the Software or the IPR contained therein.
12. LIABILITY
12.1. The following provisions set out the entire financial liability of HIS Solutions (including any liability for the acts or omissions of its employees, agents or subcontractors) to the Customer in respect of:
12.1.1. any breach of this Agreement; and
12.1.2. any representation, statement or tortious act or omission including negligence arising under or in connection with the contract.
12.2. Subject as expressly provided in these conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
12.3. Nothing in these conditions excludes or limits the liability of HIS Solutions for death or personal injury caused by negligence or for fraudulent misrepresentation.
12.4. Subject to clauses 12.2 and 12.3:
12.4.1. HIS Solutions shall not be liable to the Customer for any loss or damage, costs or expenses (whether direct, indirect, incidental or consequential and whether relating to loss of profit, loss of business, business interruption, loss of data, depletion of goodwill or other such losses), suffered by the Customer which arise out of or in connection with the supply of the Service or their use by the Customer.
12.4.2. The Customer assumes all risks as to the suitability, quality, and performance of the Service.
12.4.3. HIS Solutions’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of this contract shall be limited to, and in no event shall exceed, the amount originally paid to HIS Solutions for the Service.
12.4.4. HIS Solutions shall not be liable for any loss, damage or delay which arises as a result of the termination of the contract between us, or for our compliance with relevant statutory or regulatory requirements.
12.4.5. It is the responsibility of the Customer to ensure that the deliverables comply with all laws, regulations and codes in all countries where the deliverables are used. The Customer agrees to indemnify HIS Solutions against any costs arising from the use or misuse of the deliverables.
12.5. No verbal or written information or advice given by HIS Solutions or its dealers, distributors, employees or agents shall in any way extend, modify or add to these conditions.
13. PAYMENT TERMS AND PRICING
13.1. Where a deposit is required, HIS Solutions is not obliged to carry out any work before the deposit is received. In the event that any preliminary work is carried out prior to receipt of the deposit and the order is then cancelled HIS Solutions will invoice the Customer for this work.
13.2. The Purchase Price is exclusive of GST. GST shall be charged at the prescribed rate at the date of invoicing. The Customer shall pay the GST to HIS Solutions as if it were part of the Purchase Price and all requirements and other provisions concerning payment of the Purchase Price shall apply accordingly.
13.3. The Purchase Price, once accepted by both parties as signified by the receipt of a signed Proposal, is applicable for 12 months from the date of signing. HIS Solutions reserves the right to increase the price of any work outstanding after that period.
13.4. Prior to each payment due date, HIS Solutions shall issue an invoice to the Customer. Unless otherwise stated in the Proposal, each invoice is payable within 7 calendar days.
13.5. If the Customer fails to make payment on a due date then without prejudice to any other right or remedy available to HIS Solutions, HIS Solutions shall be entitled to suspend or terminate the Service.
13.5.1. Should a payment be late by 30 or more days, HIS Solutions may suspend the Service.
13.5.2. Should a payment be late by 60 or more days, HIS Solutions may terminate the Service.
13.6. In the event that any payments due under these terms and conditions become overdue, interest on such amounts shall be payable by the Customer, from the due date to the actual date of payment, after as well as before any judgment, at the rate of 2% over the base lending rate for the time being of Bank Negara plc. Such interest shall accrue on a daily basis and be compounded quarterly.
13.7. In the event that any payments due under these terms and conditions become overdue, HIS Solutions reserves the right to add a fee of £20+GST to cover the costs of administration of the debt.
13.8. All payments shall be paid in full without set off, deduction or counterclaim whatsoever.
13.9. Where any invoice includes a reduction due to an agreement to pay by Direct Debit or Standing Order, should the payment not be made by such means, HIS Solutions reserves the right to recharge the reduction.
13.10. HIS Solutions reserves the right to vary the Purchase Price according to further requirements made by the Customer subsequent to order acknowledgement. Any such variation shall be advised by HIS Solutions in writing and confirmed by the Customer in writing before either the work proceeds further or any charges are incurred.
13.11. Where the Proposal includes design work, unless otherwise stated in the Proposal, the Purchase Price includes an allowance for two sets of changes to each deliverable. Additional changes shall be charged at the prevailing hourly rate. Any such variation shall be advised by HIS Solutions in writing and confirmed by the Customer in writing before either the work proceeds further or any charges are incurred.
13.12. The charge for carriage of goods is at additional cost to the Customer, unless otherwise stated in the Proposal.
13.13. HIS Solutions reserve the right to charge expenses when fulfilling the work. Any mileage shall be charged at the rate of RM2 per KM. No expenses shall be incurred without the Customer’s express written agreement.
14. CHANGES TO TERMS AND CONDITIONS
14.1. HIS Solutions reserves the right to change these Terms and Conditions at any time. The most current version of these Terms and Conditions may be found on our website.
14.2. When changes are made to the Terms and Conditions a notice shall be placed in our email newsletter. The Customer shall be deemed to have accepted such changes if they have not notified any objections to such changes within one calendar month of the notice.
14.3. The most current version of the Terms and Conditions shall supersede all previous versions.
15. ENTIRE AGREEMENT
15.1. This Agreement and the documents referred to in it, constitute the entire agreement and understanding of the parties and shall supersede any previous agreement between the parties relating to the subject matter of this Agreement. No variation of this Agreement shall be valid unless in writing signed by both parties.
15.2. Each of the parties acknowledges and agrees that in entering into this Agreement, and the documents referred to in it, it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to this Agreement or not) which it may have relied on in entering into this Agreement. The only remedy available to it shall be for breach of contract under the terms of this Agreement. Nothing in this clause shall, however, operate to limit or exclude any liability for fraud.
Should you have any questions concerning these Terms and Conditions, contact HIS Solutions before submitting a signed agreement to any Proposal.
SECTION B WEBSITE SERVICES
HIS Solutions provides two different types of Website Services. The primary platform is the HIS Solutions CMS; HIS Solutions also builds simple Joomla sites suitable for use as a blogging platform.
Where the Proposal includes the use of the HIS Solutions CMS the clauses in Section B and Section C apply to such websites.
Where the Proposal includes the use of the Joomla CMS the clauses in Section B and Section D apply to such websites.
16. PAYMENT TERMS AND PRICING
16.1. Unless otherwise stated in the Proposal, the Purchase Price for a website project shall be payable to HIS Solutions by the Customer as follows:-
16.1.1. 50% non-refundable deposit payable on receipt of the order acknowledgement; and
16.1.2. 25% upon approval of the website design.
16.1.3. 25% upon delivery of the Software training to the Customer representative(s) or when the website is approved to “go live”.
16.2. Subscription fees (HIS Solutions CMS websites) and Web Hosting fees (Joomla websites) are increased with effect from the 1st April each year according to the published rate of inflation as given by the Retail Price Index (RPI).
17. SOFTWARE
17.1. The Customer assumes sole responsibility for ensuring that the Software functionality meets its requirements before signing the Proposal.
17.2. Unless the Proposal explicitly states otherwise, the Customer bears all cost for modification to the Software in the event that the Customer discovers, subsequent to signing the Proposal, that the Software functionality does not meet its requirements
17.3. No Software or Internet service can ever be guaranteed to be 100% reliable. HIS Solutions shall not be liable for any losses caused resulting from the use of (or inability to use) the Service, due to faults in the Software or underlying software, hardware, networks or any other cause of failure.
17.4. HIS Solutions does not warrant any Software that has been altered or changed in any way by anyone other than HIS Solutions. HIS Solutions is not responsible for problems associated with or caused by incompatible operating systems or equipment, or for problems in the interaction of the Software with software not furnished by HIS Solutions
18. WEB HOSTING
18.1. The Customer agrees to abide by rules regarding acceptable use of the Web Hosting service:
18.1.1. The Customer agrees to abide by the separate terms and conditions of the Acceptable Usage Policy, available on request.
18.1.2. The Customer agrees that the Web Hosting facility may be provided by a third party and that the Terms and Conditions, including the Acceptable Usage Policy, of that third party shall apply to the Customer.
18.2. HIS Solutions shall make all reasonable efforts to ensure that the Service is available, subject to any limitations imposed by the third party web hosting.
18.3. HIS Solutions may, from time to time, temporarily withdraw Service for the purpose of making enhancements available to the Customer and for maintenance or support issues.
18.4. The Web Hosting service will be provided on the basis of reasonable usage for server load, disk space and bandwidth:
18.4.1. Reasonable usage of the Web Hosting service will provide a maximum of 20GB of monthly bandwidth and 2GB of disk space.
18.4.2. Due to the varying nature of a website’s content and popularity it is not possible to provide exact description of ‘reasonable usage’ for server load hence HIS Solutions states an expectation that 95% of their customers would not exceed ‘reasonable usage’ for server load.
18.5. Where the Customer’s website exceeds reasonable usage, HIS Solutions may offer to provide the Customer with a higher capacity service at an agreed increased fee. In circumstances where the server load is much higher than expected, HIS Solutions may either (a) offer the Customer a bespoke Web Hosting solution at an agreed increased fee or (b) if an agreed solution is not found the Web Hosting service may be terminated at no cost to either party.
19. OTHER INTERNET SERVICES (EMAIL, DOMAIN, ISP, DNS)
19.1. The Customer agrees that it is their responsibility to source all of the appropriate services required to run their website, including domain name management, email and Internet connectivity.
19.2. HIS Solutions does not offer Internet Service Provider (ISP) services, such as provision of an Internet connection to the Customer's computer or computer network.
19.3. HIS Solutions does not offer email services, such as the provision of a mail server for the purpose of sending email messages from the Customer's computer or computer network, or receipt of email messages. HIS Solutions is happy to recommend other providers for email services. Where such services have been provided in the past, they shall continue to be supported for existing domain names only.
19.4. HIS Solutions may offer optional services for domain name purchase, renewal and management.
20. DOMAIN NAME REGISTRATION AND RENEWAL
20.1. HIS Solutions may offer the Customer domain name purchase and renewal services for one or more domain names related to the Customer’s website. This service is only available where the Customer also purchases a Web Hosting service using the domain names.
20.2. The contract for the registration is between the Customer and the Naming Authority. The Customer is bound by the terms and conditions of the Naming Authority.
20.3. HIS Solutions cannot guarantee that they will be able to register any requested domain name and, until specific confirmation of registration has been given, the Customer cannot assume the registration has been affected.
20.4. HIS Solutions gives no warranty that the Internet Domain Name requested will not infringe the rights of any third party and the Customer indemnifies HIS Solutions in respect of any such infringements.
20.5. HIS Solutions reserve the right to vary the fees for domain name purchase and renewal from time to time.
20.5.1. The current fees for domain name purchases will be stated to the Customer the time of purchase.
20.5.2. The current fees for domain name renewals will be stated to the Customer in the month preceding the renewal with a minimum of 14 Business Days’ notice to allow the Customer time to transfer the domains elsewhere if required.
20.6. The fees for domain name purchase and renewal include DNS hosting if required.
20.6.1. Where DNS hosting is provided, the fees for domain name purchase and renewal include the management of the DNS records for such domains, to point the domains at the HIS Solutions web servers and to the Customer’s preferred email servers.
20.7. The Customer retains ownership of the domain names. HIS Solutions shall not withhold from assisting the customer in transferring their domain name providing that any fees due to HIS Solutions for any services provided by HIS Solutions to the Customer have been paid in full.
20.8. HIS Solutions do not in themselves charge fees related to the transfer of the Customer’s domain names to or from a third party, unless the time taken to deal with such matters exceeds half an hour in one calendar month. In such cases HIS Solutions shall agree any charges with the client in advance of any further work being carried out.
20.9. Fees charged by third parties such as Nominet (for domain name registration details updates) or other domain management companies (for domain name transfers) are the responsibility of the Customer. Such fees will be passed on to the Customer for payment if they are incurred by HIS Solutions.
21. DOMAIN NAME MANAGEMENT
21.1. The Customer accepts that HIS Solutions may need to move the Web Hosting for a website to a different IP Address at short notice and at any time.
21.2. Where the Customer manages their own domain name, HIS Solutions may, at their own discretion, make Name Servers available to the Customer to allow HIS Solutions to manage the DNS records on behalf of the Customer. In such circumstances:
21.2.1. The Customer accepts the responsibility to point the domain names to the specified Name Servers.
21.2.2. The Customer agrees to provide contact details for an authorised representative for Name Server updates and to keep HIS Solutions updated with any changes to these details.
21.2.3. The Customer agrees that the authorised representative shall, on request by HIS Solutions, update Name Server records within 3 Business Days at all times.
21.2.4. The Customer agrees that failure to update Name Server records will result in their website being unavailable and that even in such cases the Customer is still responsible for Web Hosting fees.
21.2.5. The Customer is responsible for all costs incurred to update Name Server records.
21.3. Where the Customer manages their own domain name and HIS Solutions does not provide Name Servers for the domain:
21.3.1. The Customer accepts the responsibility to update the DNS records used to map the domain name to the IP Address of the Web Hosting service.
21.3.2. The Customer agrees to provide contact details for an authorised representative for DNS updates and to keep HIS Solutions updated with any changes to these details.
21.3.3. The Customer agrees that the authorised representative shall, on request by HIS Solutions, update DNS records within 3 Business Days at all times.
21.3.4. The Customer agrees that failure to update DNS records will result in their website being unavailable and that even in such cases the Customer is still responsible for Web Hosting fees.
21.3.5. The Customer is responsible for all costs incurred to update DNS records.
22. OWNERSHIP OF CONTENT
22.1. The Customer is legally responsible for the content of their website(s).
22.2. HIS Solutions does not infer ownership of the design or content of the Customer’s website(s).
22.3. The data that a Customer is entitled to take from its website(s) upon termination of its contract with HIS Solutions includes the following:
22.3.1. The graphical design of the website(s) and the entitlement to reproduce this design within other websites.
22.3.2. All text and imagery incorporated as part of the website(s).
23. THIRD PARTY SOFTWARE/SERVICES
23.1. Where the Proposal includes any third party software and/or services as part of the Proposal, HIS Solutions will provide First Line Support only. Where the fault is caused by the third party software and HIS Solutions is unable to correct the fault HIS Solutions will use its reasonable endeavours to ensure that the problem is reported to the relevant third party for resolution.
SECTION C - HIS Solutions CONTENT MANAGEMENT SYSTEM (CMS) WEBSITES
Where the Proposal includes the use of the HIS Solutions CMS the clauses in Section C apply to such websites.
24. PAYMENT TERMS AND PRICING
24.1. Subscription fees are payable whilst the Service is ActiGSTed.
24.2. The fees payable for the Service depend on the number of website domains for which the Service is provided and licensed. The licensed domain(s) for which the Service is to be provided must be supplied to HIS Solutions at the time of purchase.
24.3. The Service is considered ActiGSTed from the time the customer is given access to the HIS Solutions CMS Administration facility for the website, when the website is made live, or three months after the approval of the website design, whichever is the sooner.
24.4. Minimum ActiGSTion Period: The minimum period for Service ActiGSTion is:
24.4.1. Nine months from the date of the initial ActiGSTion (clause 24.3), in the case of a standard Web Hosting agreement not exceeding reasonable usage, as defined in clause 18.4.
24.4.2. Nine months from the time at which the solution is implemented, unless otherwise agreed in writing, in the case of a higher capacity Web Hosting agreement as defined in clause 18.5.
24.5. After the Minimum ActiGSTion Period, the Customer may elect to suspend or terminate the Service with a minimum of three months written notice.
24.6. Suspension of Service
24.6.1. If the service is suspended, the HIS Solutions CMS Administration facility will be locked and the Customer shall not be able to make further changes to their website. The interactive features of the website shall be disabled with the sole exception of submission of Email Response Forms.
24.6.2. While the Service is in Suspension, the Customer agrees to pay a monthly holding fee. The holding fee will be 25% of the agreed subscription costs, subject to a minimum of RM50 per month.
24.7. ReactiGSTion of Service: Following suspension, the Customer may elect to reactiGSTe the Service. The Customer may again elect to suspend the Service with a minimum of three months written notice.
24.8. Whilst the Service is ActiGSTed, HIS Solutions will register and manage the website’s primary domain name for the Customer, up to a maximum value of £10 per annum. Additional domains will be registered and managed only by special agreement in writing.
24.9. The Customer may terminate their Service ActiGSTion by giving three month’s written notice from the next due payment, subject to the Minimum ActiGSTion Period given in clause 24.4. During this notice period, the subscription fees are payable. Once notice of Termination of Service has been received, an invoice will be raised for three months subscription fees. This invoice is subject to our standard Payment Terms and we draw particular attention to clause 13.9.
25. TERMINATION
25.1. The License is effective until terminated. This License will terminate immediately without notice from HIS Solutions if the Customer fails to comply with any of its provisions. Such termination shall be without prejudice to the obligation of the Customer to purchase the Service for the Minimum ActiGSTion Period or for a minimum of three months following the termination whichever is the longer.
25.2. Upon termination, the Customer is not entitled to the following:
25.2.1. Access to, or future use of, the Service
25.2.2. Any of the programming code used within the HIS Solutions CMS Software, in a whole or partial form.
25.2.3. Any of the JavaScript programming code that is output to the website pages by the Software in order to provide standard features on the website. Such features include, but are not limited to: popup menus, image galleries, video players and popup social networking dialogues.
25.3. Upon termination the Customer must return or destroy any documentation associated with the usage of the Service.
26. SOFTWARE LICENSE
The Customer is granted a limited, non-exclusive license to do only the following:
26.1. The Customer has the right to use the Service to modify the content of the HIS Solutions CMS database in order to change the data presented to visitors of the website(s) using the built-in administration facilities. The Software must not be used for any other purpose without the express written permission of HIS Solutions.
26.2. The Customer has the right to use the Service to provide web pages to any visitor on the licensed domain(s) only.
26.3. The Customer may transfer the Service and all rights under this License to another party together with a copy of this License and all written materials accompanying the Service, provided (i) the Customer gives HIS Solutions written notice of the transfer (including in such notice the identity of the transferee), and (ii) the other party reads and agrees to accept the terms and conditions of this License. This clause can only be executed if the Service is sold as part of an entire website sale for the licensed domain(s). The Service itself cannot be sold as a separate entity.
27. RESTRICTIONS
27.1. HIS Solutions provides access to the Software on a “Software as a Service” basis.
27.2. The Customer agrees that the Software, online training videos and documents relating to the Software are confidential. All proprietary rights and Intellectual Property Rights (IPR) belong to HIS Solutions. The Customer may not communicate details of any part of any document, online training video or Software supplied by HIS Solutions without the written consent of HIS Solutions.
27.3. The Customer may not attempt to modify the Software in any way, or create deriGSTive works based upon the software or any or any part thereof.
27.4. The Customer may NOT sublicense, transfer, assign, or provide access to the Software to other parties.
27.5. The Customer agrees that only direct employees of the Customer are given access to the Software. The Customer is expressly forbidden to provide access to the Software to any other party (including but not limited to competitors to HIS Solutions) unless explicitly agreed in writing. The Customer acknowledges that the Software contains valuable copyrighted information, confidential information and trade secrets and that unauthorised use and/or copying are harmful to HIS Solutions.
27.6. HIS Solutions may from time to time notify the Customer of steps to take to safeguard the Software and the Customer agrees to follow these steps to the best of their ability.
27.7. Should HIS Solutions cease trading, the Customer gains the right to modify the Software for the purposes of maintenance and upkeep of the original website only. The Intellectual Property Rights (IPR) for the Software remains the property of HIS Solutions.
28. ENHANCEMENTS
From time to time HIS Solutions may, in its sole discretion, advise the Customer of updates, upgrades, enhancements or improvements to the Software and/or new releases of the Software (collectively, "Enhancements").
28.1. HIS Solutions may, at its sole discretion, install and license the Customer to use such Enhancements at no cost, whilst the Service is actiGSTed.
28.2. From time to time, HIS Solutions may make available Enhancements giving additional functionality to the Customer, for an agreed extra cost.
28.3. All such Enhancements to the Software provided to the Customer shall also be governed by the terms of this License.
29. WEB HOSTING
29.1. HIS Solutions shall provide the Customer with a Web Hosting facility suitable for use with the Software.
29.2. The Web Hosting service includes backups of the client’s SQL database and data files uploaded using the HIS Solutions CMS. The backups exclude data files uploaded using FTP account(s) to areas outside of CMS management. Such backups are made at least daily. The backups shall be copied to a location separate from the data centre. HIS Solutions will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
30. SUPPORT POLICY
30.1. HIS Solutions provides a Support Policy during the period of Service ActiGSTion. The support policy provides the following elements:
30.1.1. Free support via email.
30.1.2. Support via telephone, with call costs paid by the Customer.
30.2. HIS Solutions considers Software training to be essential. If HIS Solutions considers the Customer representative has not received Software training or requires additional Software training, HIS Solutions reserves the right to insist that the Customer representative attends Software training before any further support is delivered to that Customer representative.
SECTION D CMS WEBSITES
Where the Proposal includes the use of the CMS the clauses in Section D apply to such websites.
31. Payment Terms and Pricing
31.1. Where HIS Solutions builds a new CMS website for the Customer, unless otherwise stated in the Proposal, the Purchase Price shall be payable to HIS Solutions by the Customer as follows:-
31.1.1. 50% non-refundable deposit payable on receipt of the order acknowledgement; and
31.1.2. 50% upon approval from the Customer representative(s) that the website is ready to “go live”.
31.2. HIS Solutions may offer the Customer a Web Hosting service for the Customer’s website. The Proposal shall give details of the monthly fees payable for Web Hosting.
31.3. The monthly fees for the Web Hosting service are chargeable from the point at which the service is made available to host the website. This could be the time at which a website project moves to the ‘build’ stage or when the Customer requests a transfer from another Web Hosting provider.
31.4. The Customer may terminate the Web Hosting service by giving one month’s written notice from the next due payment, subject to the minimum contract period. The minimum contract period is:
31.4.1. One month, in the case of a standard Web Hosting agreement not exceeding reasonable usage, as defined in clause 14.2.
31.4.2. Twelve months from the time at which the solution is implemented, unless otherwise agreed in writing, in the case of a higher capacity Web Hosting agreement as defined in clause 14.5.3.
31.5. Once notice of Termination of Service has been received, an invoice will be raised for the remaining contract period. This invoice is subject to our standard Payment Terms and we draw particular attention to clause 13.9.
31.6. The Web Hosting service is effective until terminated. HIS Solutions may terminate the service immediately and without notice if the Customer fails to comply with these Terms & Conditions including the Acceptable Usage Policy.
32. TERMINATION
32.1. Upon termination the Customer must return or destroy any documentation associated with the usage of the Service.
33. SOFTWARE
33.1. HIS Solutions shall install and/or configure the Software only as specified in the Proposal. Further to project sign-off HIS Solutions does not provide any warranty whatsoever. This includes the Web Hosting, server network, connectivity or any software.
33.2. Project sign off is signified by the customer’s final payment in relation to the initial website build.
34. WEB HOSTING
34.1. The Customer agrees that it is their responsibility to source a Web Hosting service required to run their Joomla website.
34.2. The Web Hosting service includes backups of the client’s SQL database and data files under the public HTML web space. Such backups are made daily. The backups shall be copied to a location separate from the data centre. HIS Solutions will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
34.3. The Web Hosting service does not include Joomla application and plug-in support.
34.4. HIS Solutions shall only allow the use of Joomla plug-ins that it, at its sole discretion, deems safe to be used in its hosting environment. HIS Solutions reserves the right to charge the Customer for time taken to investigate the suitability of “plug-ins” that have not been previously deemed safe.
34.5. The support is strictly related to keeping the server environment running and restoring a previous backup as an occasional disaster recovery measure.
34.6. The Customer is responsible for the maintenance of their Joomla application software and plug-ins and to apply security patches regularly.
34.7. Where a Customer has not applied security patches so that, in the opinion of HIS Solutions, their website may be insecure, HIS Solutions reserves the right to disable the website until the Customer has agreed to rectify such issues.
35. SUPPORT POLICY
35.1. Where HIS Solutions builds a new website for the Customer:
35.1.1. HIS Solutions will provide up to 1.5 hour’s training in the use of the Software to be held at the HIS Solutions premises in Kuala Lumpur.
35.1.2. HIS Solutions will provide 1 hour’s Support Time as part of the cost of the project. This Support Time expires one month after the project sign-off.
35.2. Support Time is not included related to on-going installation and configuration of updates to the website Software or any related services.
35.3. Additional Support Time may be purchased in advance as required. Support Time is chargeable at HIS Solutions’s standard hourly rate.
35.4. Support Time is provided via telephone or email. In the case of telephone support, call costs are to be paid by the Customer.
35.5. As part of the project sign-off, HIS Solutions will provide assistance in setting up the DNS records to point one domain to the web server, providing that the appropriate authentication details are provided by the customer. Additional hosting-related support is treated as Support Time.
SECTION E TRAINING AND EVENTS
HIS Solutions provides Events that include hospitality events, presentations and training courses. Where the Proposal includes attendance at Events, the clauses in Section E apply.
36. PAYMENT TERMS AND PRICING
36.1. Where the Customer is required to pay for an Event:
36.1.1. HIS Solutions shall issue an invoice to the Customer on receipt of the order acknowledgement. Unless otherwise stated in the Proposal, the invoice is payable within 7 calendar days. Where attendance is confirmed less than 7 calendar days prior to the Event, the payment must be made immediately on receipt of the invoice.
36.1.2. The Purchase Price does not include travel and/or accommodation for the Customer. This is left to the customer to arrange.
36.1.3. If an Event has been arranged to take place on the Customer’s premises, additional travel and/or accommodation costs for the trainer(s) may apply and these shall be shown on the Proposal.
36.1.4. The Purchase Price includes light refreshments such as tea, coffee and biscuits. Lunch is not included unless stated on the Proposal or unless the Event is clearly marketed as a “lunch” event.
36.1.5. The Purchase Price, once accepted by both parties as signified by the receipt of a signed Proposal, is applicable only for the agreed time and date of the Event.
37. CANCELLATION
37.1. Cancellation of attendance by individuals or groups must be given in writing at least 7 days prior to the date of the Event.
37.2. If a paying Customer does not attend an Event and has not followed the cancellation procedure in clause 37.1, the full Purchase Price remains payable. No refunds will be given.
37.3. If it is necessary to change the date of the Event, HIS Solutions shall give at least 7 days’ notice prior to the revised date of the Event. The Customer therefore has the right to cancel as stated in clause 37.1.
37.4. If the Event is cancelled by HIS Solutions, the full Purchase Price shall be refunded to the Customer.
37.5. HIS Solutions shall make every effort to provide the Event on the stated date but will not be under any liability if the Event is delayed or prevented by events beyond its control.
37.6. Certain Events (mostly training courses) are free to Customers paying subscription fees for the HIS Solutions' CMS but HIS Solutions does sell places on these valuable courses. Should a subscription paying Customer not follow the cancellation procedure in clause 37.1, HIS Solutions will charge a RM100 cancellation fee.
38. LIABILITY
38.1. HIS Solutions does not accept responsibility for anyone acting as a result of the information supplied or opinions expressed in its training courses, including course material. All information is given in best faith. Opinions expressed are those of individual trainers and not necessarily those of HIS Solutions. Customers should take professional advice when dealing with specific situations.
38.2. HIS Solutions reserves the right to make appropriate changes to the course timetable and content or to cancel a course due to unforeseen circumstances. Liability shall be limited to the refund of the fees paid in such instances.
38.3. HIS Solutions shall not be liable for any loss, damage or delay which arises as a result of the termination of the contract between us, or for our compliance with relevant statutory or regulatory requirements.
39. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
39.1. Information supplied during the Event, whether oral or written, is subject to copyright. The copyright is owned by HIS Solutions unless otherwise stated. Duplication of material in whole or in part is prohibited without the written consent of HIS Solutions.
39.2. Events are not to be recorded or transmitted in any way without the prior written consent of HIS Solutions.
SECTION F MARKETING SERVICES
HIS Solutions provides a variety of Marketing Services. Where the Proposal includes Marketing Services the clauses in Section F apply.
40. PAYMENT TERMS AND PRICING
40.1. For printing and physical goods, unless otherwise stated in the Proposal, the Purchase Price shall be payable to HIS Solutions on receipt of the order acknowledgement.
40.2. For ad-hoc project work consisting of a single deliverable, unless otherwise stated in the Proposal, the Purchase Price shall be payable to HIS Solutions on receipt of the order acknowledgement.
40.3. For retained work billed monthly, unless otherwise stated in the Proposal, the agreed monthly element of the Purchase Price shall be payable to HIS Solutions by the first working day of the month, in advance of the work to be carried out.
40.4. For project work consisting of multiple deliverables, unless otherwise stated in the Proposal, the Purchase Price shall be payable to HIS Solutions as follows:-
40.4.1. 50% non-refundable deposit payable on receipt of the order acknowledgement; and
40.4.2. 25% upon the approval of the initial concept document.
40.4.3. 25% upon final completion / delivery / sign-off.
41. DELIVERABLES INCLUDING GOODS
41.1. Where a deliverable includes goods to be received by the Customer:
41.1.1. The passing of risk shall occur on the day of the delivery to the Customer.
41.1.2. If goods are received by the Customer in any way damaged upon delivery, the Customer must advise HIS Solutions within 24 hours of delivery of the nature of the damage and must retain the Goods as delivered.
41.1.3. The maximum extent of HIS Solutions’ liability for damaged goods will be, at its sole discretion depending on the circumstances: a return of the Purchase Price related to the goods or replacement of the goods.
41.1.4. Goods remain the property of HIS Solutions and title remains with HIS Solutions until payment has been made in full.
41.1.5. All times or dates given for delivery of the Service are given in good faith and shall not be of the essence of any contract.
41.1.6. HIS Solutions shall make every effort to achieve any quoted delivery dates and execute any obligations set out in the Proposal but will not be under any liability if delivery is delayed or prevented by events beyond its control or as a result of delays by the Customer.
